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Terms & Conditions

These Terms & Conditions govern the use of the website, booking services, accommodation, and all hospitality offerings provided by Hotel JRJ Grand (“Hotel JRJ Grand”, “Hotel”, “we”, “our”, “us”). By accessing this website, making a reservation, entering the hotel premises, or availing any services, you agree to be legally bound by these Terms & Conditions. If you do not agree, you must refrain from using our services.
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Definitions
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  • Guest / You / User: Any person accessing the website, making a booking, or staying at Hotel JRJ Grand.

  • Booking: Reservation of accommodation or services through the website, phone, walk-in, or third-party platforms.

  • Property: Hotel JRJ Grand premises, rooms, facilities, and assets.

  • Third-Party Platforms: Online travel agencies (OTAs), payment gateways, or service providers.

 


Eligibility to Book
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  • Guests must be 18 years or older to make a booking.

  • Valid government-issued photo ID is mandatory at check-in.

  • Hotel JRJ Grand reserves the right to deny accommodation if identification is invalid, incomplete, or refused.

 

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Booking & Reservation Terms
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  • All bookings are subject to availability and confirmation.

  • Rates may vary based on:

    • Seasonality

    • Demand

    • Room category

    • Promotional offers

  • Special requests (early check-in, late check-out, room preferences) are not guaranteed and subject to availability.

  • The hotel reserves the right to cancel bookings made with:

    • Incorrect information

    • Suspected fraudulent intent

    • Invalid payment details

 

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Check-In & Check-Out Policy
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  • Check-in and check-out times are as mentioned at the time of booking.

  • Early check-in or late check-out may be charged additionally.

  • Guests exceeding check-out time without approval may be charged for an additional night.

 


Identification & Local Laws
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  • All guests must present valid photo identification issued by the Government of India.

  • Hotel JRJ Grand follows all local police, municipal, and legal regulations.

  • The hotel reserves the right to deny accommodation in compliance with applicable laws, including local ID restrictions.

 

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Guest Conduct & Behavior
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Guests must:

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  • Maintain respectful behavior toward staff and other guests

  • Avoid loud noise, nuisance, or disruptive activities

  • Follow hotel safety, fire, and hygiene guidelines.
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Hotel JRJ Grand reserves the right to:

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  • Evict guests without refund for misconduct

  • Report illegal activities to law-enforcement authorities

 

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Damage to Property
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  • Guests are responsible for any damage caused to hotel property.

  • Repair or replacement costs will be charged to the guest.

  • Intentional damage may result in legal action.

 

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Occupancy Rules
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  • Only registered guests are allowed to stay in rooms.

  • Visitors may be restricted or require approval from hotel management.

  • Maximum room occupancy must not be exceeded under any circumstances.

 


Payments & Charges
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  • All payments must be made in INR unless stated otherwise.

  • Additional services availed during the stay (room service, extra bedding, etc.) will be billed separately.

  • The hotel reserves the right to charge a security deposit, if applicable.

 

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Cancellation & No-Show
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  • Cancellation policies depend on the rate plan and booking source.

  • No-shows or late cancellations may attract full or partial charges.

  • Refunds, if applicable, are processed as per the Refund & Cancellation Policy.

 


Force Majeure
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Hotel JRJ Grand shall not be held liable for failure to provide services due to events beyond reasonable control, including:
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  • Natural disasters

  • Government orders

  • Power failures

  • Strikes or public disturbances

 

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Limitation of Liability
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Hotel JRJ Grand is not responsible for:
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  • Loss or theft of personal belongings

  • Injury or illness not caused by hotel negligence

  • Third-party service failures (OTAs, payment gateways, transport providers)

 
Guests are advised to take care of personal valuables.
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Website Use
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Users must not:
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  • Attempt unauthorized access to systems

  • Upload malware or harmful code

  • Use the website for unlawful purposes

  • Post misleading or defamatory content

Violation may result in legal action and permanent access restriction.
 


Third-Party Links
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The website may contain links to third-party websites. Hotel JRJ Grand is not responsible for:

  • Content accuracy

  • Privacy practices

  • Services provided by such third parties

 

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Intellectual Property
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All website content including text, images, logos, and design is the property of Hotel JRJ Grand and may not be copied, reproduced, or used without written permission.
 


Amendments
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Hotel JRJ Grand reserves the right to modify these Terms & Conditions at any time without prior notice. Updated terms will be effective immediately upon posting.
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Governing Law & Jurisdiction
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These Terms & Conditions are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts in Dehradun, Uttarakhand.
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